Shipping & delivery
Service & Help
- Shipping & delivery
- Payment methods
- Help with saved items
- Price promise
- Terms & conditions
- About Easyart
- Ethical Statement
When will my order arrive?
You will see expected despatch times on each product page. You will see the actual expected despatch date for your order when you checkout. It’s the item(s) with the longest lead-time that determines this date. Please note that the ‘normally ships in’ period refers to the number of days before we expect your order to leave our UK warehouse.
What if I want my order more quickly?
We also offer an express service for unframed print orders and can ship your order by Royal Mail Special Delivery to arrive the next working day for an additional cost (details below). Please note, this speeds up the transit time but not the processing or framing time of your order.
How much will it cost to ship my order?
You can calculate the shipping cost for your order and see whereabouts we ship using the calculator below. Simply choose your destination from the drop down list. Our shipping costs are determined by:
- The type of product(s) in your order
- The total weight of framed prints or the amount of unframed prints
- The destination for your order
How will you ship my order?
For UK orders we ship unframed print orders by 1st Class Packetpost. If you’d like your order to be guaranteed to arrive before 1pm the next day we can send it by Royal Mail Special Delivery for an extra £2.95. This is a next working day service for addresses within the UK (this doesn’t include offshore addresses). We ship framed prints by Express service as standard. Special delivery speeds up transit but please note, it doesn't affect order processing or framing times.
For overseas orders we ship unframed prints orders by Registered AirMail. If you’d like your order to arrive more speedily we can send it to selected destinations by courier. You will see the availability and cost of this service when you checkout. Please note that selecting the courier service does not alter the estimated despatch date that we expect your order to leave our warehouse. We ship framed prints by Express service as standard.
Please note that due to postal service limitations, oversize (where the shortest dimension of the package is more than 84cm) unframed prints are sent by Express service. You will always see the shipping cost when you checkout.
What happens if my item is out of stock?
If this happens we will let you know as soon as possible. Whilst we keep large stocks and do everything we can to make sure that all items online are also available offline, sometimes items may go out of stock temporarily.
Do you deliver to P.O. Boxes?
No, unfortunately we cannot deliver to P.O. Boxes.
Will my order be subject to VAT?
All prices shown include VAT at the standard UK rate. If your order is being shipped to other EU countries you will be charged VAT at the rate shown in the shipping cost calculator above. Orders shipping outside of the EU will not be subject to VAT. In all cases, you will see the VAT rate and amount to be charged when you checkout.
Will I need to pay local tax or duties on my order?
If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.
How do I cancel my order?
You can cancel your order at any time before it’s despatched. Simply send us an email at email@example.com with ‘Order cancellation’ and your order number in the subject line and we’ll cancel it straightaway.
- Custom frames handmade in the UK, with price guarantee
- Friendly and knowledgeable UK Customer Services
- Special robust packaging protects your goods in transit
- Guaranteed quality and customer satisfaction or your money back
- Simple and secure payment methods
“Have bought several prints from you and very satisfied with products and service” - Brian