Shipping & delivery

When will my order arrive?

You will see expected despatch times on each product page. You will see the actual expected despatch date for your order when you checkout. Items with the longest lead-time determine this date. Please note that the 'normally ships in' period refers to the number of days before we expect your order to leave our UK warehouse.

What if I want my order more quickly?

We also offer an express service for unframed print orders and can ship your order by Royal Mail Special Delivery to arrive the next working day for an additional cost (details below). Please note, this speeds up the transit time but not the processing or framing time of your order.

How much will it cost to ship my order?

You can calculate the shipping cost for your order and see whereabouts we ship using the calculator below. Simply choose your destination from the drop down list.

How will you ship my order?

For UK orders we ship unframed print orders by 1st Class Packetpost. If you'd like your order to be guaranteed to arrive before 1pm the next day we can send it by Royal Mail Special Delivery for an extra £2.95. This is a next working day service for addresses within the UK (this doesn't include offshore addresses). We ship framed prints by Express service as standard. Special delivery speeds up transit but please note, it doesn't affect order processing or framing times.

For overseas orders we ship unframed prints orders by Registered AirMail. If you'd like your order to arrive more speedily we can send it to selected destinations by courier. You will see the availability and cost of this service when you checkout. Please note that selecting the courier service does not alter the estimated despatch date that we expect your order to leave our warehouse. We ship framed prints by Express service as standard.

Please note that due to postal service limitations, oversize (where the shortest dimension of the package is more than 84cm) unframed prints are sent by Express service. You will always see the shipping cost when you checkout.

What happens if my item is out of stock?

If this happens we will let you know as soon as possible. Whilst we keep large stocks and do everything we can to make sure that all items online are also available offline, sometimes items may go out of stock temporarily.

Do you deliver to P.O. Boxes?

No, unfortunately we cannot deliver to P.O. Boxes.

Will my order be subject to VAT?

All prices shown include VAT at the standard UK rate. If your order is being shipped to other EU countries you will be charged VAT at the rate shown in the shipping cost calculator above. Orders shipping outside of the EU will not be subject to VAT. In all cases, you will see the VAT rate and amount to be charged when you checkout.

Will I need to pay local tax or duties on my order?

If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.

How do I cancel my order?

You can cancel your order at any time before it's despatched. Simply send us an email at customercare@easyart.com with 'Order cancellation' and your order number in the subject line and we'll cancel it straight away.

Shipping Times and Costs

This is the number of working days before your art is ready to be despatched. Multiple items will be sent together according to the product with the longest shipping time.

All of our products are shipped from the UK, allowing us to offer you low cost shipping fees no matter the size or weight of your order.

If you’re not entirely happy with your order, simply return it to us within 30 days for a replacement or full refund.

Questions about delivery? Phone us on 01273 511 942 (9am–5.30pm, Mon - Fri) or email customercare@easyart.com.

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Moulding

Gives the frame its character and provides the perfect setting for an artwork to be fully enjoyed.

Perspex or glass

Protects the artwork from dust and wilting so that it can be admired for many years.

Mount

Adds depth to an image and works with the moulding to enhance and protect the artwork.

Backing board

Bonds to the artwork ensuring it is perfectly smooth and holds the whole frame together.

More about framing

Exploded-product

In the Design Studio

We partner with the world's top museums and galleries to bring you exclusive prints of the highest quality. Our teams of designers ensure the colours are accurate, papers are well suited and the best frames are suggested.

Colour Perfecting in the Print Room

In the printing room, artworks are printed on state-of-the-art machines with a team of technicians checking colour and quality every step of the way.

Measuring Up

After being cut down to size, our team carefully finish any stray edges, check measurements and prepare the prints for mounting and framing.

Assembling Frames in the Framing Workshop

We have a team of master framers who work with high-quality, responsibly-sourced wood to create our vast range of framing combinations - each frame is bespoke and made to order for every print.

Hand-finishing in the Framing Workshop

Our selection of hand-finished frames are painted or stained by hand in a variety of colours, and finished with a layer of wax - the end result is a uniquely crafted, beautiful frame that is made to last.

The Last Stop

In this workshop everything comes together - the print, the frame and the glass - in a seamless and stream-lined process.

Mounting the Prints

The artwork is carefully mounted in preparation for framing.

Laying the Glass

Once mounted, the print is ready to be covered by glass or perspex - a delicate procedure but expertly done with not a fingerprint in sight.

The Final Product

After a final, thorough check, the framed print is ready to be carefully packaged up and shipped to the customer.

Transferring to Canvas

For those who order their art as canvas prints, the same amount of attention and care goes into the process. Here, the print is being transferred to a wooden frame.

Finishing the Canvas Edging

As with the framed prints, our canvases are all hand-finished in the workshop - a labour of love from start to finish.