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At Easyart we want you to be happy with everything you order from us. But we know there are times when, for whatever reason, you may want to return your item(s).
So, we’ve made our returns policy simple and straightforward. Here's how it works:
- If you’re not satisfied with your order, just return it to us for a full refund (including the shipping costs)
- In the run up to Christmas we offer an extended returns period. If for any reason you, or the recipient of the print, wish to return it, you may do so any time before 31st Jan 2014.
- Simply fill out the information on the returns form, email our customer care team or call us on 0845 1662 732 (+44 (0)1273 511 942 outside the UK), with your order number handy and your reason for the return
- As soon as we hear from you, we’ll send step-by-step instructions on how to return your order
- Then, when your returned order is back with us, we’ll replace or refund your item(s)
- We process all refunds within 28 days
Returns: what you need to know
- Your item(s) must be in original condition and repacked in the original packaging
- We recommend you keep proof of postage for any return item(s) as we cannot consider a claim for returned goods lost in transit without one
- If you are a business customer our ‘30 day guarantee’ does not apply. Our business order guarantee only covers faulty workmanship or damage whilst in transit
- We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged)
- We cannot offer goods in exchange for the ones that you return
Comments, complaints and feedback
At Easyart we really value your feedback — good or bad. So, if for any reason your order hasn’t been that easy, please get in touch with us on 0845 1662 732 (+44 (0)1273 511 942 outside the UK), or email us at firstname.lastname@example.org so we can do better next time.
We respond to all complaints within a maximum of 5 working days.
- Custom frames handmade in the UK, with price guarantee
- Friendly and knowledgeable UK Customer Services
- Special robust packaging protects your goods in transit
- Guaranteed quality and customer satisfaction or your money back
- Simple and secure payment methods
“Have bought several prints from you and very satisfied with products and service” - Brian