Returns policy

At Easyart we want you to be happy with everything you order from us. But we know there are times when, for whatever reason, you may want to return your item(s).

So, we’ve made our returns policy simple and straightforward. Here's how it works:

• If you’re not satisfied with your order, just return it to us for a full refund (including the shipping costs)
• Simply fill out the information on the returns form, email our customer care team or call us on 0845 1662 732 (+44 (0)1273 511 942 outside the UK), with your order number handy and your reason for the return
• As soon as we hear from you, we’ll send step-by-step instructions on how to return your order
• Then, when your returned order is back with us, we’ll replace or refund your item(s)
• We process all refunds within 28 days

Returns: what you need to know

1. Your item(s) must be in original condition and repacked in the original packaging
2. We recommend you keep proof of postage for any return item(s) as we cannot consider a claim for returned goods lost in transit without one
3. If you are a business customer our ‘30 day guarantee’ does not apply. Our business order guarantee only covers faulty workmanship or damage whilst in transit
4. We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged)
5. We cannot offer goods in exchange for the ones that you return

Comments, complaints and feedback

At Easyart we really value your feedback — good or bad. So, if for any reason your order hasn’t been that easy, please get in touch with us on 0845 1662 732 (+44 (0)1273 511 942 outside the UK), or email us at customercare@easyart.com so we can do better next time.

We respond to all complaints within a maximum of 5 working days.