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Returns policy

Our return policy is simple

"If for any reason you are not satisfied with your order, return it to us within 30 days for replacement or a full refund."

At Easyart we always do our best to provide a terrific product. We hope you'll be satisfied with everything you order from us.

At Easyart we want you to be happy with everything you order from us. But we know there are times when, for whatever reason, you may want to return your item(s).

So, we've made our returns policy simple and straightforward. Here's how it works:

Returns: what you need to know

  1. Your item(s) must be in original condition and repacked in the original packaging
  2. We recommend you keep proof of postage for any return item(s) as we cannot consider a claim for returned goods lost in transit without one
  3. If you are a business customer our '30 day guarantee' does not apply. Our business order guarantee only covers faulty workmanship or damage whilst in transit
  4. We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged)
  5. We cannot offer goods in exchange for the ones that you return

Comments, complaints and feedback

At Easyart we really value your feedback - good or bad. So, if for any reason your order hasn't been that easy, please get in touch with us on 0845 1662 732 (+44 (0)1273 511 942 outside the UK), or email us at customercare@easyart.com so we can do better next time.

We respond to all complaints within a maximum of 5 working days.

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