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Easyart.com privacy policy

Effective Date: 01 February 2011

Privacy Policy

Easyart ("We") are committed to protecting and respecting your privacy.

Our Privacy Policy is designed to assist you, businesses, consumers and the general public, in understanding how we collect and use the personal information you give us. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We also want to help you make informed decisions when using our web site and all of our related services therein.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website your consent to our collection and use of your personal information as described in this Privacy Policy.

Contact Information

To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us at customercare@easyart.com.

Address

Easyart

Unit 12 E Plan Estate
New Road
Newhaven
Sussex
BN9 0EX

Telephone:

Email:

customercare@easyart.com

What Information Do We Collect?

We may collect and process the following data items related to you:

  1. Information that you provide by filling in forms on our site www.easyart.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  2. If you contact us, we may keep a record of that correspondence.
  3. Easyart may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of transactions you carry out through our site and of the fulfilment of your orders.
  5. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

How Do We Use the Information That You Provide to Us?

We use information held about you in the following ways:

  1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
  2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  3. To carry out our obligations arising from any contracts entered into between you and us.
  4. To allow you to participate in interactive features of our service, when you choose to do so.
  5. To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way, please opt-out as directed below.

Personal Information You Choose to Provide

Registration Information

You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

Choice/Opt-out

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to our e-mail address - see above.

Sharing Information with Third Parties

We use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.

How Do We Protect Your Information?

Secure Information Transmissions

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 256 bit encryption services. Pages utilizing this technology will have URL's that start with HTTPS instead of HTTP. Please contact us on 01273 511 942 (+44 (0)1273 511 942 Outside UK) if you have any questions or concerns.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at customercare@easyart.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How Can You Access and Correct Your Information?

The Act gives you the right to access information held about you. You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting us (contact information above). Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customercare@easyart.com.

Cookies: Information and Policy

Easyart's websites use cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. Easyart use our own cookies, as well as those from third parties, serving several purposes. They allow us to remember whether you are logged in to the site, to remember what items you had in your shopping basket, to serve you with content tailored specifically for you and to help us learn about how you like to use our website and where we can make it better.

Easyart will never disclose your personal details to any third parties. All data passed by cookies is anonymous and will never contain your name, address, telephone number, email address, IP address or payment details.

You can learn more about cookies, how we use them, how to manage them and about our third party partnerships below.

What is a cookie?

Cookies are small text files that are created by your browser and placed on your computer or browsing device, at the request of websites that you visit. Cookies allow websites to recognise your computer or web browser. They can help to analyse which products or parts of a website you looked at, and how long for.

Websites may also use web beacons or 'tags' to do a similar job. Like cookies, web beacons are used to collect non-personal information about the way you browse websites. An example of this could be remembering what products you placed in your shopping basket last time you visited.

A web beacon is a transparent graphic image that is placed on a website or in an email and is used to see when that web page or email has been displayed.

Third party cookies and web beacons can also be used to help present you with appropriate offers and advertising as you browse other sites on the internet.

Note:

Why does Easyart use cookies?

Cookies allow us to present you with relevant products and services that are based on the way that you want to use our website, providing you with an enhanced browsing and shopping experience.

For example, cookies allow us to remember what products you placed in your shopping basket, whether you were logged in or not, and what language you were using to read the site last time you visited.

Cookies and web beacons allow us to work alongside our web analytics partner to see how our customers like to use our websites and which pages or special functions they prefer. This helps us to continually improve our service.

Third party cookies and web beacons are also used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on the products you looked at while on our site.

Note:

Turning off and deleting cookies

Most web browsers will provide the option to disallow cookies and web beacons. How you do this depends on the web browser you're using. Instructions for disallowing cookies can usually be found in the browser's 'Help' menu.

Cookies can also be deleted using your internet browser. However, unless they are disallowed they will be re-applied the next time you visit a website.

Note:

Disallowing cookies will prevent web beacons from tracking your specific activity online. However, web beacons may still record anonymous data from your IP address.

For more detailed information about cookies and web beacons please visit www.allaboutcookies.org.

Where exactly do Easyart use cookies?

Cookies are used by all Easyart transactional websites:

There are two types of cookie that may be used during your visit to an Easyart website:

1. Session cookies

Session cookies are deleted after each 'session'. For example, when you are browsing an Easyart website, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser.

Without a session cookie, every time you open a new web page the web server where that page is stored will treat you like a completely new visitor and items placed in your shopping basket will disappear by the time you reach the checkout.

2. Persistent cookies

Persistent cookies remember you for a set period of time (unless you delete them).

On your first visit to an Easyart site, you will be presented the site in a default manner. Over time, the version of the site you see may change, as persistent cookies remember items you have viewed, preference changes you have made, or whether you logged into or out of your account while browsing.

Here is a list of the different types of cookies used by Easyart:

Cookie purpose Cookie type Summary
Transaction Session cookie Used to maintain your transaction with Easyart and minimise the need to transfer your information across the internet.
Navigation Last viewed product Used to help you return to the last viewed product, for instance after adding an item to the cart.

Easyart third party marketing partner cookies

Easyart work with several partners who serve advertisements on our behalf. Most of these third party marketing sites use both session and persistent cookies.

All data collected by these third parties is anonymous and will never contain your name, address, telephone number, email address or payment details. You can delete your cookies at any time from any of the third party marketing sites and technology partners mentioned below. Easyart will never disclose your personal details to third parties without your permission.

More information on Easyart's third party, network and supplier relationships - and the Easyart' websites to which they apply can be found below.

Partner Easyart.com Easyart.fr Easyart.de Easyart.se
Criteo ×
Affiliate Window ×
Triggered Messaging ×
Kissmetrics ×
Google × × × ×
Yahoo! × × × ×
MSN/Bing × × × ×

Criteo

Criteo Technology may place anonymous cookies in your browser. These cookies collect browsing data - like the products you have viewed. This data may then be used by other website(s) in their network to serve advertisements containing products that you may have looked at or similar.

Advertisements will always include a link to Criteo's Privacy Policy page. If you'd like to opt out of ad targeting, or would like to see more information on why you are being retargeted, simply click the 'i' which appears in the top left hand corner of every advertisement. Alternatively, if you wish to opt out of receiving Criteo advertisements altogether, please go to www.criteo.com/privacy-policy/opt-out.

Affiliate Window

Affiliate Window's tracking technology uses cookies, flash cookies and ETag requests. Flash cookies are similar to normal cookies but they use flash rather than HTML. ETags are pieces of code that behave similarly to cookies and help speed up browsing.

These cookies and tag requests store information on your computer so that when you click on an Affiliate Window link, information is stored about the click - such as the time of day and the advertisement that referred you to us.

Triggered Messaging

Places a cookie on the computers of vistors to help us better understand browsing and send more tailored and relevant communications.

Kissmetrics

Places a cookie on the computers of vistors to help us better understand browsing behaviour and improve the user experience.

Google

Google uses cookies to serve you relevant advertisements based on your recent searches and browsing behaviour on our website.

Yahoo!

Yahoo! use cookies across their advertising products and their third party advertising network. Yahoo! may set and access Yahoo! cookies on your computer. Yahoo! use web beacons to access Yahoo! cookies inside and outside of their network of websites and in connection with Yahoo! products and services.

MSN / Bing

Bing search use cookies across their advertising products. When you use Bing Search they place a cookie on your machine which contains a unique identifier known as a 'Search ID'. If you have previously signed into a Microsoft site or service using a Windows Live ID, Easyart can also read one or more additional unique identifiers contained in other Microsoft cookies when you conduct a search.

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Moulding

Gives the frame its character and provides the perfect setting for an artwork to be fully enjoyed.

Perspex or glass

Protects the artwork from dust and wilting so that it can be admired for many years.

Mount

Adds depth to an image and works with the moulding to enhance and protect the artwork.

Backing board

Bonds to the artwork ensuring it is perfectly smooth and holds the whole frame together.

More about framing

framing info

In the Design Studio

We partner with the world's top museums and galleries to bring you exclusive prints of the highest quality. Our teams of designers ensure the colours are accurate, papers are well suited and the best frames are suggested.

Colour Perfecting in the Print Room

In the printing room, artworks are printed on state-of-the-art machines with a team of technicians checking colour and quality every step of the way.

Measuring Up

After being cut down to size, our team carefully finish any stray edges, check measurements and prepare the prints for mounting and framing.

Assembling Frames in the Framing Workshop

We have a team of master framers who work with high-quality, responsibly-sourced wood to create our vast range of framing combinations - each frame is bespoke and made to order for every print.

Hand-finishing in the Framing Workshop

Our selection of hand-finished frames are painted or stained by hand in a variety of colours, and finished with a layer of wax - the end result is a uniquely crafted, beautiful frame that is made to last.

The Last Stop

In this workshop everything comes together - the print, the frame and the glass - in a seamless and stream-lined process.

Mounting the Prints

The artwork is carefully mounted in preparation for framing.

Laying the Glass

Once mounted, the print is ready to be covered by glass or perspex - a delicate procedure but expertly done with not a fingerprint in sight.

The Final Product

After a final, thorough check, the framed print is ready to be carefully packaged up and shipped to the customer.

Transferring to Canvas

For those who order their art as canvas prints, the same amount of attention and care goes into the process. Here, the print is being transferred to a wooden frame.

Finishing the Canvas Edging

As with the framed prints, our canvases are all hand-finished in the workshop - a labour of love from start to finish.